F.A.Q.

1. How can I purchase an Extended Warranty?

The service is available in most Lithuanian cities with our partner stores, as well as through online stores. For a list of our partner stores, please see ‘Points of Sale’.
The service is also available:

• by calling our toll-free number 8-700-55566 on weekdays during opening hours;
• by email [email protected];
• via self-service at http://lt.garantija.lt/savitarna.

 2. Why should I buy an Extended Warranty?

If your product breaks down outside the manufacturer’s warranty, your chosen Extended Warranty Plan will cover the cost of spare parts and repairs, free of charge, including:

• replacement of spare parts;
• product repairs;
• shipping of the appliance (>10 kg) or home repair service;
• replacement equipment during the repairs (available to Vilnius District residents);
• product registration and advice over the phone and online.

3.     Which products are covered by the Extended Warranty?

The Extended Warranty service is available for all household appliances and electronics with a value above €28, such as washing machines, cookers, dishwashers, fridges and other household appliances, as well as audio-visual equipment, all computers and computer equipment, games consoles, photography equipment, mobile phones, GPS devices, gardening equipment, etc.

4. When are Extended Warranty services not available?

The Extended Warranty Plan does not cover damages and does not provide free fault repairs in the following cases:

• the serial number of the product does not match or is missing;
• the components are not connected correctly;
• the product has been tampered with or modified without authorisation;
• the product was exposed to incorrect electrical current;
• the product was dropped;
• the external body of the product is damaged;
• the product was used improperly.

5. What is the difference between the Extra Plan and the Standard Plan?

The Extra Plan is available to customers who missed out on the Standard Plan within 30 days of purchase, but would like to purchase protection at a later date. The terms of the Extra Plan allow you to benefit from the extended warranty within 1-24 months of purchase.

1. How can purchase Buyer Protection?

This service is only available at the time of purchase in our partners’ stores, including online. For a list of our partner stores, please see ‘Points of Sale’. 

2. What faults are covered by Buyer Protection?

Internal faults are covered by the manufacturer’s warranty. Buyer Protection covers accidental damage or destruction of your product beyond the manufacturer’s warranty, including impact, fire, water, theft (robbery/burglary), etc.

3. How many insured events are covered by Buyer Protection?

Buyer Protection is limited to two insured events over the entire term of the insurance contract.

4. What services does Buyer Protection include?

Buyer Protection covers the following services:

• free spare parts replacement;
• free repairs;
• insurance payout;
• shipping of the product (>10 kg) or home repair service;
• product registration and free telephone and online advice.

5. What damage is excluded from compensation?

• Your product has been lost or abandoned;
• Your product has been lost due to pickpocketing or open theft;
• Your product suffered damage during transport;
• Your product was repaired without authorisation;
• Your product has not been used for its intended purpose or in accordance with the manufacturer’s instructions;
• Your product or its parts are worn, aged or corroded;
• Other cases as described in the Terms of Service (link to PDF).

1. Who should I contact in the event of a fault?

Should you product develop a fault, please report the fault to Serviso Kontraktų Centras (SKC) in your preferred way:

• by calling our toll-free number 8-700-55566 on weekdays during opening hours;
• by email [email protected];
• via self-service at https://lt.garantija.lt/request/register.

When reporting a fault, please provide the Extended Warranty Certificate number, the name, manufacturer, model number and serial number of the product, proof of purchase and payment for the product and this Certificate.

2. What should I do in case of an insured event?

• Register a claim using the contacts on the insurance policy.
• Wait for information from Serviso Kontraktų Centras about the decision to repair/replace your product.
• Collect your repaired or replacement product at the address provided, or accept it when it is delivered to your home.

3. How do I present my product for repairs? Is there a delivery charge?

If your product is small (up to 10 kg), the operator at Serviso Kontraktų Centras will direct you to the nearest specialist repair centre. Your product must be delivered or shipped to the repair centre in its original packaging or in an otherwise suitable packaging so that it is not damaged in transit, otherwise we cannot accept it for servicing. The parcel must be prepaid and insured. The repaired product will be returned to the customer at the expense of Serviso Kontraktų Centras.
If your product is large (>10 kg), it will be repaired at your home or shipped to a service centre free of charge.

4. How long does it take to repair or replace a faulty product?

We always consider the customer’s needs when repairing faulty products, and repair faults as quickly as possible. The maximum repair time is up to 25 days.
The Extended Warranty Certificates issued by Serviso Kontraktų Centras offer priority at our partner service centres.

5. Under what circumstances is a faulty product replaced?

The faulty product is replaced by an equivalent new product or a product with comparable parameters if the inspection concludes that the product is beyond repair.

6. How long will it take for the service centre to contact me after a fault has been reported?

Once you have reported a fault, our partner service centre must contact you within 5 working days to arrange a time to hand over the product.

7. Does the Extended Warranty Certificate expire if the product is replaced?

Yes, the Certificate expires the moment the product is replaced with a new one.

8. How long is a repaired product stored?

The repaired product must be collected within 60 calendar days from the date of notification. Failure to collect the product within the specified deadline will result in its disposal without any compensation.

9. Where are faulty products repaired?

We only collaborate with reputable, manufacturer-certified service centres throughout Lithuania. More than 3 300 qualified professional technicians will ensure that your product is serviced and repaired in a timely and efficient manner.

1. Can I terminate the Extended Warranty Contract?

You may terminate the Service Contract by notifying Serviso Kontraktų Centras or by returning the original contract to the original vendor within 30 days from the date of purchase. The Extended Warranty Contract cannot be terminated after a period of more than 30 days from the date of purchase.

2. Can I transfer the Extended Warranty Contract to another person?

You may transfer the ownership of the product to another person. In this case, please notify Serviso Kontraktų Centras so that the Contract can be revised accordingly.