In these Rules, the terms written with a capital letter shall have the meanings set out below: 

Rules – these Rules

Certificate –  a document presented to the Client confirming the purchase of an extended warranty. 

Service -the extended warranty service provided by the Service Provider for the Purchase in accordance with the procedure specified in these Rules.

Purchase – the item for which the Service has been purchased. 

Service Provider – UAB Serviso kontraktų centras, company code 126300671, registered office address: J. Basanavičiaus g. 51, Kėdainiai, correspondence address: Žalgirio g. 90, Vilnius.

Client – a person who has purchased the extended warranty services. 

Personal Data –  any information collected by the Service Provider about the Client (a natural person), as defined in Article 4(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation). 

Parties – the Client and the Service Provider.   

1.1. These Rules establish the rights and obligations of the Parties, the procedure for providing the Service, the liability of the Parties, and other conditions related to the acquisition of the Service.

1.2. Upon the Client’s purchase of the Services, the Service Provider undertakes to provide repair services for the Purchase during the extended warranty period, in order to eliminate defects that occurred while using the Purchase in accordance with the manufacturer’s instructions for use. The Services cover the costs of repair and spare parts necessary to restore the functionality of the Purchase.

2.1. In order to purchase the Services, the Service Provider shall issue a Certificate in accordance with the procedure established in these Rules, and the Client undertakes to make proper and timely payment to the Service Provider. If the Client chooses to pay for the Certificate in installments, the Certificate becomes valid only after full payment for the selected period. If the full amount is not paid or payment is delayed beyond the specified deadline, the Certificate is canceled, and the paid amounts are non-refundable .

2.2.  The Services are provided only to consumers seeking to purchase new Purchases within the Republic of Lithuania.

2.3. The Service Provider offers the following Service plans:

2.3.1. „Standart“ – standard extended warranty Services, where the Certificate is issued no later than 30 (thirty) days from the date of Purchase dienų nuo Pirkinio įsigijimo dienos;

2.3.2. „Replacement Plan“ – where the Service Certificate is issued no later than 30 (thirty) days from the date of Purchase, and during the provision of Services, the defective Purchase is replaced with an identical or equivalent device in accordance with the terms of these Rules;

2.3.3. „Replacement Plus Plan“ –   where the Service Certificate is issued no later than 30 (thirty) days from the date of Purchase, and during the provision of Services, the defective Purchase is replaced with an identical or equivalent device in accordance with the terms of these Rules. This plan covers defects caused by spontaneous electrical surges, battery failures, and normal wear and tear of the item’s accessories (excluding those that are mechanically or intentionally damaged). In the event of an accessory failure, only the accessory is replaced (up to 3 times), but not the device itself.

2.3.4. „Extra“ –   where a “Standard” Service Certificate is issued later than 30 (thirty) calendar days from the date of Purchase, but no less than 90 (ninety) calendar days before the expiry of the manufacturer’s or seller’s warranty for the Purchase.

2.4. Services may be purchased only after prepayment is made to the Service Provider’s bank account, as indicated in the Service offer on the website www.garantija.lt or at the Service Provider’s partner locations when purchasing the Purchase.

2.5. he Service Certificate is deemed concluded from the moment of payment (if paid in installments – from the moment of full payment for the Service).

2.6. yment for the Certificate constitutes the Client’s confirmation that:

2.6.1. The Client was duly informed about the Extended Warranty or Purchase Insurance Rules, effective from 2025-07-01, before the Certificate was issued, and received a copy of the Rules (an additional copy is available at www.garantija.lt/en/terms-of-service);

2.6.2. The Client fully understands all the conditions of the Extended Warranty and Insurance;

2.6.3. The Client has no objections regarding the conditions of the Extended Warranty and Insurance;

2.6.4. All data specified in the Certificate are accurate.

3.1. Service Provider shall commence the provision of Services after the expiry of the manufacturer’s warranty for the Purchased Item. If, under the laws of the Republic of Lithuania, the Client has a longer period to submit claims to the seller of the item due to defects than the manufacturer’s warranty period, the Services shall commence after the expiry of such extended period. The duration of the Services depends on the Service period purchased by the Client.

3.2. In the event of a defect in the Purchased Item, the Client must report the defect by registering it via the Service Provider’s website at www.garantija.lt, by phone, or via email at [email protected]. When registering the defect, the Client must provide the Certificate number, name of the Purchased Item, manufacturer, model number, serial number, and a description of the defect.

3.3. Upon registering the defect, the Service Provider shall direct the Client to the nearest specialized service center based on the nature of the Purchased Item or the required repair:

3.3.1. For small-sized items (up to 20 kg), the Client shall deliver the item to the service center personally or via post or courier. If the item is sent to the service center, the Service Provider will ensure that the repaired item is returned to the Client;

3.3.2. For large-sized items (over 20 kg), the Service Provider shall arrange for a technician to visit the location of the item or organize transportation of the item to and from the service center at its own cost.

3.4. Together with the defective item, the Client must provide the following to the Service Provider:

3.4.1. A brief description of the defect;

3.4.2. Proof of purchase of the item (purchase receipt, invoice, hire-purchase agreement, or cash receipt);

3.4.3. The original manufacturer’s warranty document (the purchase date of the item must be clearly visible and must match the date stated on the Certificate; the item’s serial number must match the one indicated in the warranty);

3.4.4.Proof of purchase and payment for the Certificate;

3.4.5. The complete set of accessories and components that were present at the time of purchase.

3.5. Procedure for delivering/sending the item to the service center:

3.5.1. In all cases, when delivering or sending the item to the service center, the Client must package the item in its original packaging or otherwise appropriately package it to avoid damage during transportation. If the Client fails to ensure proper packaging, the Service Provider has the right to refuse service. The Service Provider is not liable for any damage caused during transportation;

3.5.2. Once the item has been repaired, the Client will be informed and the pick-up or delivery time will be arranged;

3.5.3. After the item is repaired, the Client must either collect the item from the service center (if delivered personally) or accept the returned item (if sent). If the Client fails to accept delivery and the item is returned to the service center by the courier, it will not be sent again, and the Client will be responsible for collecting it from the service center;

3.5.4. When receiving the item—whether directly from the service center or via courier—the Client must inspect the item for visible damage and verify that all parts and accessories are included as submitted for repair;

3.5.5. The Service Provider/Service Center shall store the repaired item for no longer than 60 (sixty) calendar days. If the Client fails to collect the item within this period, the Service Provider has the right to dispose of the item without any compensation to the Client.

3.6. Procedure for inspecting the item at the Client’s specified location:

3.6.1. The Client must be present at the item’s location at the agreed inspection time;

3.6.2. Proper conditions must be ensured for inspection (e.g., item must be easily accessible, surrounding objects removed, if applicable furniture disassembled, etc.);

3.6.3. The Service Provider’s representative (repair partner) has the right to refuse inspection if, in their opinion, special equipment is required to safely perform the work (e.g., ladders, crane, hoist, safety gear), or if the Client failed to provide important information during scheduling and the inspection cannot be safely carried out (e.g., special tools required for disconnection, risk of property damage, biological, chemical, or physical hazards, etc.);

3.6.4. If the Client fails to ensure proper inspection conditions or is not present at the agreed time, and a repeated technician visit is required, an additional inspection fee (set by the repair partner) shall apply.

3.7. Upon diagnosing a defect, the Service Provider has the right to replace the defective item with a new one if:

3.7.1. The Client has purchased the “Replacement” or “Replacement Plus” plan;

3.7.2. The defect cannot be repaired or the cost of repair exceeds the residual value of the item.

3.8. If the conditions described in Clause 3.6 are met, the item may be replaced with a new identical or equivalent item if an identical item is unavailable or no longer sold. An equivalent item is a new item of the same dimensions, main technical specifications, and type (excluding manufacturer, model, color, weight, finish, shape, or external appearance), and possessing the same functionality. The value of the replacement item may be lower but not higher than the original purchase price of the replaced item.

3.9. In case of replacement, the Client must collect the new item within 90 calendar days from the date they were informed about the replacement via the specified contact methods. The Client shall bear the cost of delivery and installation of the new item.

3.10. If a defective item is replaced with a new equivalent item, it shall be deemed that the Service Provider has fulfilled its obligations under these Terms with respect to that item, and the Certificate shall become void. No further Services shall be provided for the replaced item unless the Client purchases new Services for it.

3.11. If, during diagnostics, the Service Provider determines that the conditions of Service provision under Section 4 of these Terms have been violated, the Client must reimburse the Service Provider for incurred diagnostics and/or transportation costs. The Parties may also agree on paid repair services. The Service Provider has the right to withhold the Client’s item until actual incurred costs are reimbursed.

4.1. The Service Provider has the right to refuse to provide the Services if:

4.1.1. In the event of a defect, the Client fails to provide a valid proof of purchase (receipt, invoice, hire-purchase agreement, or cash receipt), the original warranty document issued by the manufacturer (the purchase date must be clearly visible and must match the purchase date stated in the Certificate; the serial number must match the one indicated in the warranty), and a document confirming the purchase and payment for the Certificate;

4.1.2. The item does not have a serial number or the serial number does not match the one provided on the purchase document or Certificate;

4.1.3. Improper connection of components, power cables, data transfer cables, communication access cables, or media of any type in a way that clearly contradicts the technical specifications or user manual of the item;

4.1.4. The Client has repaired, inspected, or serviced the item independently or at a service center not authorized by the Service Provider; the safety or identification codes or seals on the item have been broken or damaged; the item or its components (parts) have been modified or adapted without authorization; non-original ink or toner cartridges have been used in printers, or original cartridges were refilled improperly or unprofessionally;

4.1.5. The item failed due to improper electrical connection (overvoltage or undervoltage); power surges, lightning strikes; failure to connect the item to the power source as instructed; use of electrical elements (batteries, accumulators) not specified in the instructions; storage or use outside the temperature and humidity conditions defined in the manual; physical impact or dropping; transportation damage; casing damage; or any other improper handling, usage, or transportation violating the technical specifications, user manual, manufacturer’s requirements, or using the item for purposes other than its intended use;

4.1.6. The item is used in a manner inconsistent with the manufacturer’s usage instructions (e.g., burn-in on a TV screen due to prolonged display of a static image/channel/program—icons, toolbars, logos, etc.);

4.1.7. Damage caused by theft; animals, insects, or other pests; limescale build-up, mold, or fungi; damage due to long-term water accumulation or steam condensation; environmental effects (fire, flooding, corrosion, sand, dirt, storm, hail, earthquake, strong magnetic fields, etc.);

4.1.8. Issues resulting from software installed by the Client (or used without installation) that is unlicensed, not certified or approved by the manufacturer, prohibited by the manufacturer, or incompatible with the item (and its media); or due to failure to follow the manufacturer’s instructions regarding antivirus installation or updates; also in cases where the Client’s actions contradict the technical specifications, user manual, or manufacturer’s guidelines; or due to viruses or similar issues;

4.1.9. Any repair (or part of the repair) covered under the manufacturer’s warranty, where the Client has exercised their rights by contacting the seller or manufacturer and received (or is receiving) appropriate services or compensation; or where the Client is required to contact the manufacturer or seller before the Service term begins; or when the fault/repair occurred prior to the start of the Certificate’s validity, in accordance with its terms;

4.1.10. Use of non-original or non-certified integrated components or service parts (light bulbs, filters, power sources, batteries, chargers, paint, belts, drums, toners, ink cartridges, laser cartridges, etc.) that have contributed to the item’s malfunction or physical damage;

4.1.11. Rectification or compensation for the consequences of defects, where the repair or maintenance of the item was carried out outside a service center authorized by the Service Provider, after the start of the Service period.

4.2. The Service Provider’s obligations do not apply to accessories, parts, or components of the item with limited service life, including but not limited to: light bulbs, audio/video heads, tapes, power elements*, batteries (accumulators), chargers, charging stations**, remote controls**, cases*, antennas, copier and printer cartridges*, toners*, belts, drums, rubber seals and gaskets in household appliances, plates, containers, blades, vacuum cleaner hoses, brushes, filters*, pipes, refrigerator shelves, containers, door handles, etc.; vehicle bearings. Warranty obligations for sound systems and car speakers apply, except in cases where speaker coils are burned or the speakers are physically damaged.

* Replacement of these accessories is not covered under any service plan.

** Not applicable under the “Replacement Plus” plan.

4.3. The Service Provider is not responsible for any data stored on the item’s data storage, software, personal/individual settings, and will not cover the costs of data, document, or software recovery or reinstallation. The Service Provider is also not liable for cosmetic defects (e.g., dents, discoloration, scratches, oxidation) that do not affect the item’s proper functioning or for any expenses incurred due to the inability to use the item.

4.4. The Service Provider shall not be liable for any direct or indirect damages suffered by the Client as a result of item defects or during the provision of repair services.

5.1. The Client has been informed about the processing of their Personal Data (including the fact that Personal Data may be processed by the Service Provider’s partner-retailers on behalf of the Service Provider), as well as about their right to contact the Service Provider in order to access their processed Personal Data and information about how it is being processed, to request correction or deletion of their Personal Data, or to request the suspension of data processing if the data is being processed in violation of legal requirements. The Client is also informed of their right to data portability in cases provided for by law, and the right to object to the processing of their Personal Data.
More information about the processing of the Client’s Personal Data can be found on the website: https://garantija.lt/en/privacy-policy/

6.1. This Certificate is issued electronically and is valid without the Insured Party’s signature until all obligations assumed under these Terms and Conditions are fully fulfilled, or until the Certificate is terminated under the circumstances and procedure set out in these Terms and Conditions or in the applicable legislation of the Republic of Lithuania.

6.2. The Client has the right to cancel the purchased Services and receive a full refund in the following cases:

6.2.1. During the manufacturer’s warranty period, the defective Item was replaced by the seller (or manufacturer) with a new item, or the Client returned the Item and received a full refund for it;

6.2.2. The Client cancels the Services no later than within 30 (thirty) days from the date of purchase of the Services;

6.2.3. In the event of theft or total destruction of the Item, provided that a document confirming the incident is submitted from a competent authority, such as the police, fire department, etc., and the incident occurred before the start of the Service period.

6.3. If the Client wishes to cancel the Services for reasons not listed in clause 6.2 of these Terms, the Service Provider will refund a proportional amount for the unused Service period, deducting the costs of issuing and administering the Certificate, which amount to 30% (thirty percent) of the Service price.

6.4. If the Client wishes to cancel the Services for reasons not listed in clause 6.2 of these Terms, the Service Provider will refund a proportional amount for the unused Service period, deducting the costs of issuing and administering the Certificate, which amount to 30% (thirty percent) of the Service price:

6.4.1. The Client acts fraudulently, provides false information regarding the defect, and/or attempts to conceal the true cause of the defect, and/or attempts to submit a different device instead of the original Item, etc.;

6.4.2. The Item is intentionally damaged by the Client.

6.5. The Certificate is stored in electronic format.

7.1. The Service Provider shall send all notifications and other information to the Client via the email address or mobile phone number (SMS) provided by the Client. A notification shall be considered received by the Client 12 hours after it has been sent.

7.2. The Client is also considered properly informed of any notifications from the Service Provider under these Terms if such information is provided via a phone call.

8.1. The Service Provider has the right to assign any or all of its rights and obligations under these Terms without the Client’s consent.

8.2. The Client may not transfer the Service Certificate to another person without the prior written consent of the Service Provider.